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Return, Refund and Cancellation Policy
Overview:
Our focus is complete customer satisfaction. Our product average delivery time is 5-15 days although it varies based on the shop on craftyartplanet.com. In the event, if the product you received is not proper as it was shown in the picture or different than mentioned in the description we will replace your order with the new proper one after investigation that your reasons are genuine. You have to provide an unboxing video proof to claim any kind of dispute. For any kind of breakage we will replace the product after investigation and receiving proper proofs. If you just want to return the product without any dispute (i.e, there was not fault from our side) you may return the product but you will be refunded partially deducting the shipping charges that may vary from ₹ 100 – 300 based on the product but this condition won’t be applicable for the customized products that will be exclusively made for you. No return policy will be applicable for the customized products. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their products and request a refund from us. Our Policy for the cancellation and refund will be as follows:
Returns & Exchanges:
We will request you to share an image of your product. For your order to qualify as a return or exchange:
- You must raise a return request by email us on info@craftyartplanet.com within 48 hours of receipt of your order.
- Product packaging, labels & tags must not be tampered.
- Product(s) must be in perfect condition.
- Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
- Refund will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge where applicable will not be refunded (in case of wrong entry of address, out-stationed at time of courier delivery or non-acceptance or any other reason).
- Refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 7-10 working days.
In case any client is not completely satisfied with our products we can provide a refund. The applicable conditions are mentioned above.
For online payments refund will be credited back to the same account from where transaction was made. For COD orders refund will be credited to your wallet balance.
Refunds:
For Cancellations please contact the us via email id info@craftyartplanet.com or official contact number +91 7291941121. Your cancellation request won’t be considered after 2 days of payment.
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund. The applicable conditions are mentioned above.
For online payments refund will be credited back to the same account from where transaction was made. For COD orders refund will be credited to your wallet balance.
Need help?
Contact us at info@craftyartplanet.com for questions related to refunds and returns.